SHIPPING & RETURNS

We hope that you are delighted with your order.  However, if for any reason you are not entirely satisfied, then please get in touch, we will do our best to help.

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As per the Distance Selling Regulations Act, we offer our customers the option to return their order should it arrive damaged. You have 7 days from the day the order is delivered to let us know you wish to return the order.

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Due to the handmade nature of our products, no two handmade items are exactly alike. Variations in colour, texture and shape are inherent in a handmade item.  No two items are alike, so that every single one is one-of-a-kind. This means that every handmade item you purchase is also one-of-a-kind. 

We cannot take responsibility for incorrect delivery addresses entered at the checkout.  Any loss caused by incorrect addresses, financial or otherwise, will be your responsibility, unless the negligence is ours.

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Faulty items?

 

Please contact us and send us photographs of the damaged or faulty items within 48 hours of delivery.  Damaged items do not need to be returned to us, photographic evidence is sufficient, and refunds awarded on a case-by-case basis.  We will always discuss options of either a replacement, if available, or refund.

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If the goods you receive are damaged in any way, we will be happy to exchange the items or offer you a full refund or partial refund. If the item is damaged, please email sales@metimeessentials.co.uk within 48 hrs of your delivery.  To ensure prompt resolution, please provide the order number and photo evidence and keep the box, packing materials and the damaged/faulty items for inspection.

 

Changed your mind?

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Refunds will be accepted within 14 days of delivery of your order, if returned unused, in their original packaging, and in the same condition as was sent.  Due to the nature of these products, sadly items that have been opened will not be accepted as returns.

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If you return items for reasons other than defects in the goods, or incomplete, or incorrect delivery, you will be required to arrange and pay for the return of the items to us at your own cost.  Please note we can only accept items that have been unused and unopened. If you require a refund, we will refund the price paid by you for the goods (minus standard delivery charge) within fourteen (14) days of receiving your returned goods. Refunds will only be made against the original credit/debit card used.

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This policy is only applicable to purchases made online via our website; we are unable to process returns for purchases made from any craft fairs we have attended.

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To return your order:

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Email us at sales@metimeessentials.co.uk with your order details including your name, email, order number, date of purchase, items being returned and reason for doing so.

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However you return your parcel, please retain your proof of postage in order to provide proof to us that you have returned the goods in the unlikely event that we do not receive the returned parcel. We cannot accept liability for returned goods lost in transit, so we would recommend sending the goods with tracked service.

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Returns Address: Me Time Essentials, 164A Broomfield Road, Chelmsford, Essex, CM1 1RN.

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If you have requested an exchange or replacement, this will be processed within 7 working days of receiving your returned goods and will be delivered via standard delivery.

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If you have any questions about returns, please contact us at sales@metimeessentials.co.uk.