Me Time Essentials is committed to the protection of your privacy.  You have the right to ask for a copy of the information Me Time Essentials hold about you.

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This Privacy Policy explains when we collect your personal information, why we require it, how we utilise it, how we keep it secure and the conditions of which we may disclose it to a third-party authority.

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We may change, update or amend this Privacy Policy from time to time with or without notification so please check this page occasionally to ensure that you are happy with any changes.  You acknowledge that by using our website or services, you are agreeing to be bound by this Privacy Policy.

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Should you have any questions regarding this Privacy Policy and/or our data handling methods we request you send us an email to info@metimeessentials.co.uk.

 

Who are we?

 

We are an independent retailer providing handcrafted skincare products and are located in Chelmsford, Essex.  We offer a comprehensive range of handcrafted skincare products suited to any individual’s needs.  We are based in Chelmsford, but also regularly travel to craft fairs within Essex.

 

How do we obtain information from you?

 

We collect information from you when using our website and its intended functions when you contact us about products and services.

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When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address.  Your personal information will be used for the specific reasons stated above only.

 

What type of information is collected from you?

 

The personal information that is potentially collected could be your name, address, email address, IP address, telephone number, and information regarding what pages are accessed and when optionally we may collect your company name if specified.

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Non-sensitive details are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure.  As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.  Once we receive your information, we make our best effort to ensure its security on our systems.  Where we have given (or where you have chosen) a password which enables you to access certain parts of our portal, you are responsible for keeping this password confidential.  We ask you not to share your password with anyone.

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We receive, collect and store any information you enter on our website or provide us in any other way.  In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history.  We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.  We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

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By entering into a contract to do business, your payment information is processed by our third-party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.  We do not collect, store, handle or observe payment information, credentials or a transaction.

 

How do we store, use, share and disclose your personal information?

 

Our company is hosted on the Wix.com platform.  Wix.com provides us with the online platform that allows us to sell our products and services to you.  Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications.  They store your data on secure servers behind a firewall. 

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All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.  PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

How is your information used?

 

We may use your information in the following ways:

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•          To carry out the delivery of orders for products on our site

•          To notify you of completed orders or general communication

•          To notify you of changes to our products and services

•          To send you communications which you have requested and that may be of interest

•          To notify you of activities and promotions of our products and services

•          To comply with any applicable laws and regulations.

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We review our retention periods for personal information on a regular basis.  We are legally required to hold some types of information to fulfil our statutory obligations.  We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.  For example, as long as required by law to hold order and transaction information, to file accounts or information held by us in order to arrange for appearances at various craft fairs.  The only data which we keep due to legal obligations are invoices and email records.

 

How do we communicate with you?

 

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you.  For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

Who has access to your information?

 

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our customers.  However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

 

How you can access and update your information

 

The accuracy of your information is important to us.  We are working on ways to make it easier for you to review and correct the information that we hold about you.  In the meantime, if you change email address or any of the other information we hold is inaccurate or out of date, please email us at info@metimeessentials.co.uk.

 

Use of 'cookies'

 

Like many other websites, the Me Time Essentials website uses cookies.  'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit.  They collect statistical data about your browsing actions and patterns and do not identify you as an individual.  This helps us to improve our website and deliver a better more personalised service.

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It is possible to switch off cookies by setting your browser preferences.  Turning cookies off may result in a loss of functionality when using our website.

 

Links to other websites

 

Our website may contain links to other websites run by other organisations.  This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit.  We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

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In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

 

16 or Under

 

We are concerned to protect the privacy of children aged 16 or under.  If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.

 

Transferring your information outside of the United Kingdom

 

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the United Kingdom (“UK”).  By way of example, this may happen if any of our servers are from time to time located in a country outside of the UK.  These countries may not have similar data protection laws to the UK.  By submitting your personal data, you are agreeing to this transfer, storing or processing.  If we transfer your information outside of the UK in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

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If you use our services while you are outside the UK, your information may be transferred outside the UK in order to provide you with those services.

 

Review of this Policy

 

We keep this Policy under regular review. This Policy was last updated in April 2022.